Process Business Manager at Digital Instant Shop Lda

Syam Pamungkas

Driving safety and quality through innovative management systems and practices.

Dedicated QHSE Manager with 27 years of experience in logistics and management systems implementation. Expertise in developing efficient workflows, auditing, and maintaining compliance with safety standards. Proven track record in enhancing organizational performance and employee safety.

Syam Pamungkas

Bandar Lampung, Indonesia

01

Highlights

01

Optimized operational efficiency leading to a substantial increase in productivity by redesigning processes at Digital Instant Shop Lda.

02

Developed and maintained comprehensive QHSE management systems at Bollore Logistics, ensuring compliance with international standards and enhancing safety protocols.

03

Led a successful training program in QHSE regulations and improved staff competencies, significantly reducing workplace incidents.

02

Experience

Okt 2025
Mei 2026

Process Business Manager

Digital Instant Shop Lda

Specializes in optimizing an organization's operational efficiency by designing, analyzing, and improving recurring workflows.

Nov 2012
Sep 2025

Country QHSE Manager East Timor

Bollore Logistics - Ceva Logistics, Timor-Leste

Directed the Integrated Management System (IMS) for high-scale logistics, aircraft ground handling, and supply base operations. Managed relationships with international clients and suppliers regarding quality assurance (QA) and contractual HSE requirements. Served as a key member of the senior management team, providing strategic insights on policy formulation and operational targets.

Jun 2012
Okt 2012

Quality Management System Department Head

PT TarunaCipta Kencana

Implemented ISO 9001:2008 management system, provided training to management on quality standards and improvements.

Jan 2011
Des 2012

Management System Consultant (Freelance)

PT Allsys Solutions

Provided consultancy for ISO certifications and trained clients on effective management practices.

Jun 2010
Des 2011

Administration Manager & QHSE Management Representative

PT Kaliguma Transindo

Oversaw HR, Quality, and Safety regulations, ensuring compliance with ISO standards and promoting employee engagement.

Jan 2000
Jun 2010

HRGA Manager and QHSE Management Representative

PT. Dwi Daya Sentra Prakasa

Ensured operational adherence to quality and safety standards and engaged in the implementation of ISO systems.

Jun 1998
Jan 2000

Stevedoring / Loading Master

PT Andalan Tama

Supervised end-to-end Port Terminal Operations, including receiving, storage, and shipping of customer products. Optimized terminal operations to reduce costs and enhance safety while ensuring outbound orders were processed accurately. Managed inventory control and 5S criteria for warehouse and terminal facilities, maintaining high service levels for freight customers.

Okt 1995
Mei 1998

Flight Operation / Load Controller

PT Jasa Angkasa Semesta

Managed loading documentation, ensuring compliance with safety regulations.

Sep 1993
Sep 1995

Flight Communication Officer

El Tari – Airport

Provided critical aeronautical information and safety advisories to ensure efficient flight operations.

03

Skills

Quality Management

OHSAS 18001 & ISO 14001 (HSE Auditor)Lead Auditor ISO 9001Quality Management System (ISO 9001)

Management Systems

Flight Operation OfficerAuditor ISPS CodePort / Terminal / Warehouse Operation Management

Human Resources

Ahli K3 UmumHuman Resources Management SystemDangerous Goods for Air and Sea
04

Education

Bachelor's Degree in Human Resource Management

STIE Satu Nusa, Indonesia

20062010 · GPA 3/4

Associate Degree in Airline Operation/Airport Management

Civil Aviation Academy, Curug - Indonesia

19911993 · GPA 3/4

05

Certifications

ISAGO for Ground Services Provider

2015

Silk Air Weight and Balance

2014

Ahli K3 Umum / General Safety Expert

2008

OHSAS 18001:2007, ISO 9001:2008, 14001:2004

2004

International Ship & Port Facility Security Code

2004

Quality Management System Lead Auditor

2003

Ready to connect?

Let's discuss opportunities, projects, or just say hello.

Based in Bandar Lampung, Indonesia